Terms and Conditions
INTERNET FIRST PROGRAM RULES
The Internet First program (the “program”) has been established by Astound Broadband for qualifying households. A customer (“you,” “your,” “participant” or “customer”) who meets the Eligibility Criteria (as set forth below) and participates in the program will receive Internet First Internet service with download speeds of up to 50 Mbps, one standard cable modem and WiFi for $9.95 per month (plus applicable taxes), or 150 Mbps, one standard cable modem and WiFi for $19.95 per month (plus applicable taxes) (each a “Covered Service” and collectively the “Covered Services”), for the period(s) of time specified below.
The following Terms and Conditions apply to the Program:
1. The program is only available to households meeting the following criteria: (i) located where Astound Broadband offers Internet service; (ii) the participant or a dependent member of the household is receiving eligible public assistance as set forth at www.internetfirst.com, and proof of such eligible public assistance is provided in accordance with the process detailed at www.internetfirst.com; and (iii) residents of the household have not subscribed to any Astound Broadband services at the service location within the sixty (60) day period immediately prior to applying for the program (Sections 1(i)–(iii) above collectively are defined as “Eligibility Criteria”.
2. Astound Broadband’s provision of the Covered Services expires after a period of one (1) year of service. Each year, in order to continue to receive any of the Covered Services, you will be required to submit a new application and provide new documentation that you or a member of your household continues to meet the Eligibility Criteria by providing Astound Broadband or its authorized agent with evidence of such eligibility in accordance with notices sent to the billing address on file. If you do not submit reasonable proof of eligibility or submit false information, you will be ineligible to continue to participate in the program.
3. You will be ineligible to participate in the program if (i) you no longer meet the Eligibility Criteria; (ii) you fail to maintain your account in good standing; (iii) the Covered Service to which you subscribe is no longer available at your location; (iv) you fail to provide proof of eligibility within 45 days of installation of the Covered Service as required in Paragraphs 1 and 2 above or provide false information; or (v) your account opened under the Program is closed. Program participation also may be terminated if the Covered Service is upgraded, altered, or changed by you for any reason. If you are ineligible for the Program, but you continue to receive the Covered Service from Astound Broadband, standard rates and any other applicable terms and conditions will apply to the Covered Service. The monthly rate for Internet service under the Internet First program is subject to increase; if an increase occurs, the customer would receive notice at least 30 days in advance of the change.
4. While you participate in the program, you will receive the Covered Service for $9.95 per month (for the 50 Mbps service) or $19.95 per month (for the 150 Mbps Service; where 150 Mbps is not available, 100Mbps will be offered), plus applicable taxes. The price of the Covered Services is limited to a single outlet and in-home Internet equipment. Additional charges apply for custom installation, additional outlets for the Covered Service, and service appointments.
5. Internet service and equipment use is subject to standard terms and conditions of service and acceptable use policies, which can be viewed at astound.com/policies-disclaimers.
6. Astound Broadband reserves the right to make changes to the program from time to time, including, but not limited to, changes to the monthly price, features, eligibility requirements, re-verification of eligibility, speed, and/or termination of the Covered Services, by posting such changes online at www.internetfirst.com.
* Astound Broadband reserves the right to change the price, description and/or speed of the Covered Services. Internet download speeds may vary and are not guaranteed. Observed speeds may vary based on device, connection, & other factors outside of Astound Broadband’s control.
** Limited to one per household. Astound Broadband reserves the right to terminate this benefit.
*Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Modem required for Internet service. No contract required. Subject to availability. Restrictions apply. Internet First Program available to qualifying households as outlined in the terms and conditions. Offer limited to 150 Mbps Internet service, standard modem, Wi-Fi only and free standard installation only. Where 150Mbps is not available, 100Mbps will be offered. Offer available to residential subscribers who meet specific eligibility criteria. Taxes extra. Pricing is subject to change. 3 free months applies to months 1-3 of service. Advertised price applies to a single outlet. If a customer is determined to be no longer eligible for the Internet First program, regular rates will apply. Subject to Internet First Program terms and conditions. Visit internetfirst.com for full program details and terms and conditions. Any additional services, equipment, premium channels & other tiers of service are subject to an additional charge, regular increases and a credit check. ^Limited time offer, subject to change. Free mobile offer includes one Unlimited line reflected as a $40/mo credit on bill statement for 12 months from time of service activation. Standard rates apply after promo period or if qualifying services not maintained. Promo limited to one mobile line per account. Free Unlimited line cannot be applied to existing mobile lines on account. Add’l mobile lines beyond the first free line are available for an add’l cost. Astound Mobile requires Astound Internet service for initial activation. Max 5 lines. Equip., int’l. & roaming charges, taxes & fees, & other charges extra, & subj. to change. Astound is not liable for any disruptions, failure or interruption of service nor makes any guarantee of service such as network outages. An increased charge will apply if Astound Internet service is not maintained. Mobile service only available in states Astound operates in. Pricing subject to change. In times of congestion, data may be temporarily slowed. After monthly threshold is reached, 1.5GB & 3GB data plans will be capped; Unlimited & Unlimited Plus speeds reduced to 768 Kbps after 20GB threshold. No rollover data. Additional data can be purchased for $10 per Gig. Coverage not available in some areas. Some uses may require a certain plan or feature. Astound Mobile Services provide broadband Internet access service (“BIAS”) bundled with data, voice, texts, and short message service (“SMS”). No early termination fees apply in the event service is terminated in advance of the promotional end date. Customer is responsible for any accrued service charges in the event service is canceled. Non-standard installation may require additional outlet & fees. WA RESIDENTS: unless otherwise specified, price does not include a 2% Regulatory Administration Fee. All services are governed by the Astound Customer Terms & Conditions that can be found at astound.com/policies-disclaimers. Not all services & speeds are available in all areas. Other restrictions may apply. All names, logos, images, & service marks are property of their respective owners. ‡Astound Internet is powered by fiber and connected to the premises via coaxial connection or fiber, where available. Delivery methods may vary by area. © 2025 Radiate HoldCo, LLC d/b/a Astound Broadband. All rights reserved.
