Apply Via Mail
Prefer to apply through mail? Please download and complete the below form, make a copy of your qualification documents and mail to:
Quality Assurance Department
East Mountain Corporate Center
100 Baltimore Drive
Wilkes Barre, PA 18702
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Personal/Photo Identification
Public Assistance Documentation
Please upload one (1) form of Primary identification OR two (2) forms of Secondary identification:
PRIMARY IDENITIFICATION
- Current US, Mexican or Canadian driver’s license or state photo ID or expired photo driver’s license which is not more than five (5) years old from the expiration date.
- Current US Passport
- Current Foreign Country Passport
- Current photo US Military ID/Merchant Marine card
- Current photo US Military Dependent card
- Valid Resident Alien Card Permeant Resident Card (INS Form I-551)
- Certification of US Citizenship (N-560 or N-561)
- Certification of Naturalization (N550, N-570, or N578)
- Employment Authorization Documentation (INS Form I-688 or I-766)
- Photo employment ID card issued by US Government agency prison ID cards are not acceptable
- Current Welfare/Social Services photo ID card
SECONDARY IDENITIFICATION
- Non-photo driver’s license
- US Department of State Non-Immigrant Visa
- Social Security card
- Court demand in applicant’s name – must contain full name, date of birth (DOB), court seal
- Examples: Marriage certificate, Divorce degree, Legal name change
- Current weapons or gun permit with photo
- Current school photo ID card
- Medicare/Medicaid card
FILE FORMATS
The following file formats are accepted with maximum file size of 7 MB each.
- .JPG (JPEG Image File)
- .TIFF (Tagged Image File Format)
- .GIF (Graphical Interchange Format File)
- .PNG (Portable Network Graphic)
- .PDF (Portable Document Format File)
- .DOCX (Microsoft Word Open XML Document)
- .DOC (Microsoft Word Document)
Please upload one (1) or more of the following forms of assistance program documentation. Documents must be from 2020 or 2019:
- MEDICAID: card or most recent eligibility letter for an adult in your household.
- Public housing assistance documentation such as your lease, housing assistance payment (HAP) contract, or eligibility documentation from HUD.
- SNAP: letter indicating you are approved for Supplemental Nutrition Assistance Program benefits.
- TANF: eligibility letter for Temporary Assistance for Needy Families.
- SSI: eligibility letter for Supplemental Security Income.
- NSLP/Head Start: copy of a letter indicating current participation in the National School Lunch Program or Head Start, with your child’s name, the school name, and the address of where you are requesting service.
- LIHEAP: letter confirming your eligibility for Low Income Home Energy Assistance Program.
- WIC: eligibility letter for the Women, Infants, and Children program.
- FEDERAL PELL GRANT: (Colorado and Illinois only) documentation from your community college’s financial aid office.
- VA PENSION: veterans pension eligibility determination letter from the Veterans Administration.
- Tribal assistance eligibility letter, including TTANF, FDPIR, etc.
FILE FORMATS
The following file formats are accepted with maximum file size of 7 MB each.
- .JPG (JPEG Image File)
- .TIFF (Tagged Image File Format)
- .GIF (Graphical Interchange Format File)
- .PNG (Portable Network Graphic)
- .PDF (Portable Document Format File)
- .DOCX (Microsoft Word Open XML Document)
- .DOC (Microsoft Word Document)
*Internet download speeds may vary and are not guaranteed. Observed speeds may vary based on device, connection, & other factors outside of Wave’s control. Offer ends December 31, 2023. Restrictions apply. Internet First program available to qualifying households as outlined in the terms and conditions. Offer limited to up to 50 Mbps Internet service, standard modem, standard WiFi only and free standard installation only. Whole Home WiFi available at an additional charge. Activation and installation of Whole Home WiFi not included. $9.95 per month includes 1 eero Pro and 1 eero Beacon. Each additional eero Beacon is $5.00 per month. Other services such as TV or Phone are not available with this offer. Offer available to new residential subscribers that have not had service in the past 60 days and who meet specific eligibility criteria. Internet First promotional offer includes two months of complimentary 50 Mbps Internet service (taxes excluded). After 60 days, a rate of $9.95 per month will apply. The monthly rate for Internet service under the Internet First program is subject to increase for each subsequent one year period, by no more than $10.00 per month. Taxes extra. Pricing subject to change. Advertised price applies to a single outlet. Minimum computer system requirements apply. If a customer is determined to no longer be eligible for the Internet First program, regular rates will apply. Subject to Internet First program terms and conditions. Visit internetfirst.com for full program details and terms and conditions. May not be combined with other offers. © 2022 RCN Telecom Services, LLC. All rights reserved. See our online disclosures at https://www.astound.com/policies-disclaimers/ for more information.
*Internet download speeds may vary and are not guaranteed. Observed speeds may vary based on device, connection, & other factors outside of Wave’s control. Offer ends December 31, 2023. Restrictions apply. Internet First program available to qualifying households as outlined in the terms and conditions. Offer limited to up to 50 Mbps Internet service, standard modem, standard WiFi only and free standard installation only. Whole Home WiFi available at an additional charge. Activation and installation of Whole Home WiFi not included. $9.95 per month includes 1 eero Pro and 1 eero Beacon. Each additional eero Beacon is $5.00 per month. Other services such as TV or Phone are not available with this offer. Offer available to new residential subscribers that have not had service in the past 60 days and who meet specific eligibility criteria. Internet First promotional offer includes two months of complimentary 50 Mbps Internet service (taxes excluded). After 60 days, a rate of $9.95 per month will apply. The monthly rate for Internet service under the Internet First program is subject to increase for each subsequent one year period, by no more than $10.00 per month. Taxes extra. Pricing subject to change. Advertised price applies to a single outlet. Minimum computer system requirements apply. If a customer is determined to no longer be eligible for the Internet First program, regular rates will apply. Subject to Internet First program terms and conditions. Visit internetfirst.com for full program details and terms and conditions. May not be combined with other offers. © 2022 Grande Communications Networks, LLC. All rights reserved. See our online disclosures at https://www.astound.com/policies-disclaimers/ for more information.
*Internet download speeds may vary and are not guaranteed. Observed speeds may vary based on device, connection, & other factors outside of Wave’s control. Offer ends December 31, 2023. Restrictions apply. Internet First program available to qualifying households as outlined in the terms and conditions. Offer limited to up to 50 Mbps Internet service, standard modem, standard WiFi only and free standard installation only. Whole Home WiFi available at an additional charge. Activation and installation of Whole Home WiFi not included. $9.95 per month includes 1 eero Pro and 1 eero Beacon. Each additional eero Beacon is $5.00 per month. Other services such as TV or Phone are not available with this offer. Offer available to new residential subscribers that have not had service in the past 60 days and who meet specific eligibility criteria. Internet First promotional offer includes two months of complimentary 50 Mbps Internet service (taxes excluded). After 60 days, a rate of $9.95 per month will apply. The monthly rate for Internet service under the Internet First program is subject to increase for each subsequent one year period, by no more than $10.00 per month. Taxes extra. Pricing subject to change. Advertised price applies to a single outlet. Minimum computer system requirements apply. If a customer is determined to no longer be eligible for the Internet First program, regular rates will apply. Subject to Internet First program terms and conditions. Visit internetfirst.com for full program details and terms and conditions. May not be combined with other offers. © 2022 WaveDivision Holdings, LLC. All rights reserved. See our online disclosures at https://www.astound.com/policies-disclaimers/ for more information.
